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MR ROOTER OF SEATTLE - Seattle , WA 

  Leaky Plumber
  Commentry on the above Company/Business :
  I contacted a couple other companies they were either too busy or too costly. The maintenance department at my employer recommended this company saying - dependable & reasonable priced. When I called them, I talked with Tracy. She was great! She explained the 2 hour appointment window and estimate of repair. I work a full-time & part-time job, so I made an appointment for the earliest I could - 5 days later. I worked that Saturday from 5 am - 1 pm, so I made the appointment for the 2-4 pm appointment window. While I was working, Dave called & left a message asking if they could come earlier. I called when I got the message - when I was off work. He said he already assigned the guy to another job but "would try" to keep the 2-4 pm appointment. At 3:27pm, Dave called again & said they wouldn't be keeping the appointment because "another job is going longer" and wanted to reschedule for 4-6 pm or tomorrow. I said already made an appointment for 5pm, work on Sunday and 2 jobs M-F, that this was my one available. He said they couldn't keep the appointment, so he's cancelling it! I called the office & talked with Eva. She said they "don't have a tech available, trying to get ETA's but can't give a time". She also said they kept in touch, I was offered an earlier appointment and they had several tech out - one had the brakes on his truck go out & 2 called in sick. She made it seem the fact I missed the call for an earlier appointment (because I was working) and they were down 3 techs was my vault. At this point, I had no trust in this company but I couldn't spend another week with the leak because it was getting worse, she put me on the schedule for 5-7 pm.

I expected a call saying "the tech wouldn't make it" and was surprised when Eva said the tech would be at my house within 30 minutes. Ben showed up within the 30 minutes, reviewed the leak and gave an estimate $462 if he had the part on his truck. The faucet was leaking atleast 2 gallons a day, so I agreed. He never asked if there was another bathroom & could look at it. He just started going into another room WITHOUT ASKING! He was done in less than 30 minutes. Allowing for $100 for the part, labor is over $600/hour. I asked if a complete bill would be emailed to me. He said yes, took my cc info & that he gave me a $25 coupon off the bill. After he left, I checked my email. The receipt did not break down parts & labor but did charge me $20 for fuel! I have several service companies that come to the house but have never been charged for fuel for their vehicle.

This company is not worth your time, the hassle you will get and their fee. FIND ANOTHER COMPANY!
  || Posted on : 09/24/2017
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