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COMCAST - Hendersonville , TN 

  Dont Waste Your Time With Comcast
  Commentry on the above Company/Business :
  I called to report an issue with my email, and after being on the phone for over 3 hours and being transferred to 9 different people who didn't know what they were doing; my issue still remained unresolved. I requested a credit to my account; to which Lee, from the Billing Dept, said she was not able to do because my internet was working, and they had no way of verifying that there was an issue with my email; even though it was not the first time I called to complain about this, there had been several tickets already issued, and one of the representatives said there was a problem with my domain. I asked how she would feel if she purchased a phone, but then got home and wasn't able to make a call. She was so rude. Once I told her that I wanted to speak with a manager; she miraculously said she would be able to credit my account, since it was the right department. At this point I told her that I wanted more than just a credit; that I wanted the same deal that new customers get; since I was a loyal customer since 2011; otherwise; I would give my business to AT&T. Why should I pay for services they weren't providing. I was transfered to her manager, Ramon. He was useless, said it had to go through tech support, so he transfered me to two different people who called me by different names, until I got Aris, who was the only one who seemed to make some sense. But then he transfered me to Naisha who was supposed to work with me on getting me a deal. I made it perfectly clear at this point that it was an ultimatum; but they kept claiming there were no new customer deals available. I was wasting my time with them, so I called and switched to AT&T. They actually did me a favor. I got double play and my bill is going to be just over a third of what I was paying Comcast. And they can shove they're $30 credit where the sun doesn't shine.
  https://www.comcast.net || Posted on : 10/16/2017
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