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COMCAST - Hendersonville , TN 

  Commentry for the above Company/Business : [ Total Postings : 8 ]
  Dont Waste Your Time With Comcast
  I called to report an issue with my email, and after being on the phone for over 3 hours and being transferred to 9 different people who didn't know what they were doing; my issue still remained unresolved. I requested a credit to my account; to which Lee, from the Billing Dept, said she was not able to do because my internet was working, and they had no way of verifying that there was an issue with my email; even though it was not the first time I called to complain about this, there had been several tickets already issued, and one of the representatives said there was a problem with my domain. I asked how she would feel if she purchased a phone, but then got home and wasn't able to make a call. She was so rude. Once I told her that I wanted to speak with a manager; she miraculously said she would be able to credit my account, since it was the right department. At this point I told her that I wanted more than just a credit; that I wanted the same deal that new customers get; since I was a loyal customer since 2011; otherwise; I would give my business to AT&T. Why should I pay for services they weren't providing. I was transfered to her manager, Ramon. He was useless, said it had to go through tech support, so he transfered me to two different people who called me by different names, until I got Aris, who was the only one who seemed to make some sense. But then he transfered me to Naisha who was supposed to work with me on getting me a deal. I made it perfectly clear at this point that it was an ultimatum; but they kept claiming there were no new customer deals available. I was wasting my time with them, so I called and switched to AT&T. They actually did me a favor. I got double play and my bill is going to be just over a third of what I was paying Comcast. And they can shove they're $30 credit where the sun doesn't shine.
  || Posted on : 10/16/2017
  Comments (0) | Do you find this abusive?  
  Dont Waste Your Time With Comcast
  I called to report an issue with my email, and after being on the phone for over 3 hours and being transferred to 9 different people who didn't know what they were doing; my issue still remained unresolved. I requested a credit to my account; to which Lee, from the Billing Dept, said she was not able to do because my internet was working, and they had no way of verifying that there was an issue with my email; even though it was not the first time I called to complain about this, there had been several tickets already issued, and one of the representatives said there was a problem with my domain. I asked how she would feel if she purchased a phone, but then got home and wasn't able to make a call. She was so rude. Once I told her that I wanted to speak with a manager; she miraculously said she would be able to credit my account, since it was the right department. At this point I told her that I wanted more than just a credit; that I wanted the same deal that new customers get; since I was a loyal customer since 2011; otherwise; I would give my business to AT&T. Why should I pay for services they weren't providing. I was transfered to her manager, Ramon. He was useless, said it had to go through tech support, so he transfered me to two different people who called me by different names, until I got Aris, who was the only one who seemed to make some sense. But then he transfered me to Naisha who was supposed to work with me on getting me a deal. I made it perfectly clear at this point that it was an ultimatum; but they kept claiming there were no new customer deals available. I was wasting my time with them, so I called and switched to AT&T. They actually did me a favor. I got double play and my bill is going to be just over a third of what I was paying Comcast. And they can shove they're $30 credit where the sun doesn't shine.
  https://www.comcast.net || Posted on : 10/16/2017
  Comments (0) | Do you find this abusive?  
  Dont Waste Your Time With Comcast
  I called to report an issue with my email, and after being on the phone for over 3 hours and being transferred to 9 different people who didn't know what they were doing; my issue still remained unresolved. I requested a credit to my account; to which Lee, from the Billing Dept, said she was not able to do because my internet was working, and they had no way of verifying that there was an issue with my email; even though it was not the first time I called to complain about this, there had been several tickets already issued, and one of the representatives said there was a problem with my domain. I asked how she would feel if she purchased a phone, but then got home and wasn't able to make a call. She was so rude. Once I told her that I wanted to speak with a manager; she miraculously said she would be able to credit my account, since it was the right department. At this point I told her that I wanted more than just a credit; that I wanted the same deal that new customers get; since I was a loyal customer since 2011; otherwise; I would give my business to AT&T. Why should I pay for services they weren't providing. I was transfered to her manager, Ramon. He was useless, said it had to go through tech support, so he transfered me to two different people who called me by different names, until I got Aris, who was the only one who seemed to make some sense. But then he transfered me to Naisha who was supposed to work with me on getting me a deal. I made it perfectly clear at this point that it was an ultimatum; but they kept claiming there were no new customer deals available. I was wasting my time with them, so I called and switched to AT&T. They actually did me a favor. I got double play and my bill is going to be just over a third of what I was paying Comcast. And they can shove they're $30 credit where the sun doesn't shine.
  https://comcast.net || Posted on : 10/16/2017
  Comments (0) | Do you find this abusive?  
  Dont Waste Your Time With Comcast
  I called to report an issue with my email, and after being on the phone for over 3 hours and being transferred to 9 different people who didn't know what they were doing; my issue still remained unresolved. I requested a credit to my account; to which Lee, from the Billing Dept, said she was not able to do because my internet was working, and they had no way of verifying that there was an issue with my email; even though it was not the first time I called to complain about this, there had been several tickets already issued, and one of the representatives said there was a problem with my domain. I asked how she would feel if she purchased a phone, but then got home and wasn't able to make a call. She was so rude. Once I told her that I wanted to speak with a manager; she miraculously said she would be able to credit my account, since it was the right department. At this point I told her that I wanted more than just a credit; that I wanted the same deal that new customers get; since I was a loyal customer since 2011; otherwise; I would give my business to AT&T. Why should I pay for services they weren't providing. I was transfered to her manager, Ramon. He was useless, said it had to go through tech support, so he transfered me to two different people who called me by different names, until I got Aris, who was the only one who seemed to make some sense. But then he transfered me to Naisha who was supposed to work with me on getting me a deal. I made it perfectly clear at this point that it was an ultimatum; but they kept claiming there were no new customer deals available. I was wasting my time with them, so I called and switched to AT&T. They actually did me a favor. I got double play and my bill is going to be just over a third of what I was paying Comcast. And they can shove they're $30 credit where the sun doesn't shine.
  www.comcast.net || Posted on : 10/16/2017
  Comments (0) | Do you find this abusive?  
  Dont Waste Your Time With Comcast
  I called to report an issue with my email, and after being on the phone for over 3 hours and being transferred to 9 different people who didn't know what they were doing; my issue still remained unresolved. I requested a credit to my account; to which Lee, from the Billing Dept, said she was not able to do because my internet was working, and they had no way of verifying that there was an issue with my email; even though it was not the first time I called to complain about this, there had been several tickets already issued, and one of the representatives said there was a problem with my domain. I asked how she would feel if she purchased a phone, but then got home and wasn't able to make a call. She was so rude. Once I told her that I wanted to speak with a manager; she miraculously said she would be able to credit my account, since it was the right department. At this point I told her that I wanted more than just a credit; that I wanted the same deal that new customers get; since I was a loyal customer since 2011; otherwise; I would give my business to AT&T. Why should I pay for services they weren't providing. I was transfered to her manager, Ramon. He was useless, said it had to go through tech support, so he transfered me to two different people who called me by different names, until I got Aris, who was the only one who seemed to make some sense. But then he transfered me to Naisha who was supposed to work with me on getting me a deal. I made it perfectly clear at this point that it was an ultimatum; but they kept claiming there were no new customer deals available. I was wasting my time with them, so I called and switched to AT&T. They actually did me a favor. I got double play and my bill is going to be just over a third of what I was paying Comcast. And they can shove they're $30 credit where the sun doesn't shine.
  www.comcast.net || Posted on : 10/16/2017
  Comments (0) | Do you find this abusive?  
  worst
  worst internet service provider. my internet keeps on going out. no stability. worst customer service. they don't know what they are talking about. the repair techs don't know how to repair the service
  || Posted on : 01/18/2017
  Comments (0) | Do you find this abusive?  
  Company out of Hell
  Comcast is the worst company I could ever possibly know in the cable business. I ask myself, how can a company like this one be allowed to do business? They are terrible at what they do, they actually do whatever they want and make dirt out of their customers. They must have some type of mental of disorder because it seems that they would do anything to make the life of their customers miserable. They must be so miserable themselves and want to transmit that to their poor customers.
  || Posted on : 10/28/2015
  Comments (0) | Do you find this abusive?  
  Liars
  On 2 seperate occasions I have contacted Comcast because of problems that I was having with my adapter and on these 2 occasions they needed to send a tech out to look and what the service was not working. Both times I wrote down the time frame, date I was told that they would arrive and the reference number. Both times the time frame came and went and I had recieved no call. (They say the call 30min before arrival) I then called customer service and tell them of the problem. They then pull up my account but they dont see that I have a tech visit scheduled. I give them the reference number and they still show no record. It seems to me that when the techs are unable to make the time frame for a call that they just erase your appointment so that they dont have to give you a discount on your bill for a late or missed appointment. Horrible company
  || Posted on : 09/17/2010
  Comments (1) | Do you find this abusive?  
 
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