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MICHEAL AND SON - CHARLOTTE , NC 

  Commentry for the above Company/Business : [ Total Postings : 1 ]
  Incompetent Technicians and very unprofessional
  I had a hvac system installed and the system never heated/cooled . I contacted the company to have the issue resolved. There were over 7 techs that came to my home did "patch" work but nothing resoved the issue. After my warranty ran out, I was told that there was nothing more that could be done. I contacted a different company and within minutes, the tech diagnosed the problem! Micheal and Son techs removed my insulation and replaced it with something that the tech from the different company couldn't even describe. He took samples and pictures. When I contacted the company and spoke with the manager (David) he offered no apology and simply dismissed it as my problem by saying "I am just glad that you found out what it was". There were over 7 techs, including the manager (David) that came to my home. I find it difficult to believe that they were all so incompetent that they couldn't find the problem! They removed my insulation unnecessarily and didn't tell me ! They knew but just didn't want to own it! There wasn't even an offer to replace it by the manager when informed. The manager (Maurice) was very rude and unprofessional. (When I told him that I would be contacting the local news) his response, "would you like for me to hang up so that you can call them and then you call me back"? Very unprofessional and rude. I would NEVER recommend Micheal and Son to anyone.
  || Posted on : 01/20/2018
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