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SEARS - Cleveland , OH  

  Strongly advise you to avoid Sears
  Commentry on the above Employer :
  I'm currently in my 3rd year with this retailer, in the all-too common floor sales position. I took the job because unfortunately it is better than no job at all.

Or is it? Barely. I prefer not to take welfare since I'm able-bodied.

If you are considering sears as an employer, skip on and go with any other company. I'm very disappointed with most everything about this company, from management on through every aspect of employment. To be fair, there is one redeeming thing about this company. If you need a day off to take care of personal business or go to the doctor, this company is flexible. But I can not give another positive to their credit.

Management is rigid, hierarchial and non-communicative. I constantly endure deplorable internal operations throughout the corporation, in all areas of customer service and fulfillment. Customers are constantly coming to me, complaining of very consistent inefficiencies with customer service and followup. Sears uses offshore call-takers for their sole telephone contact: 800-4MY-HOME. Stock is constantly kept either under-stocked or not available to customers, and they end up leaving after they learn they have to pay high UPS charges in addition to the product, to get it shipped to their home. And I have to defend this condition, which I dutifully do like a robot.

In the two plus years I've been employed here, there has been one cutback after another, to the point that it is truly intolerable to work here. I am actively seeking another job.

Sears has a repair division for anything from your washer/dryer, to your lawnmower. Customers tell me that getting a technician to their home is a nightmare, nearly a 2-week wait and even then it's a longer wait for needed parts to arrive, on order. God help me if I ever need such a thing. I'd rather use another company for this need.

This website doesn't offer a 1-10 rating, but I'd give it the lowest: 1
Do not go to work for this company!
  || Posted on : 07/17/2012
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